Support at Home
The Support at Home (SAH) program is the Australian Government's in-home aged care funding model, offering eight clear levels from minimal support to comprehensive 24/7 care.
HOW IT WORKS
Eight levels of support. One caring team.
Each level reflects the amount and type of help you receive at home. Your level is determined through a Government assessment, and PowerCare delivers care that fits, adjusting as your needs change.
Care Overview
Level 1 → 8- Minimal supportWho it's forLargely independent seniors who need a light helping hand at home.ExamplesLight housework, meal delivery, fortnightly welfare check-ins.
- Light personal careWho it's forOlder adults starting to need help with daily routines.ExamplesDressing, showering, medication prompts, social outings.
- Moderate supportWho it's forThose managing reduced mobility or early chronic conditions.ExamplesRegular personal care, mobility aids, meal prep, cleaning.
- High-frequency supportWho it's forSeniors needing daily, structured assistance to stay at home.ExamplesDaily routine help, home modifications, toileting, continence care.
- Daily support & health coordinationWho it's forClients with complex mobility needs and frequent medical appointments.ExamplesHoists & transfers, transport to specialists, in-home safety monitoring.
- Comprehensive careWho it's forPeople living with chronic illness who need clinical support at home.ExamplesNursing (wound care, medication), continence management, allied health.
- Intensive daily careWho it's forSeniors with complex health conditions, including early-stage dementia.ExamplesHelp with all daily living activities, behavioural support, cognitive care.
- Highest level of careWho it's forClients requiring round-the-clock or end-of-life support at home.ExamplesPalliative care, 24/7 availability, specialised equipment, nursing.
* SAH level details may change as Government guidance is updated. Contact us or visit myagedcare.gov.au for current funding information.
YOUR JOURNEY
Getting started, step by step
From your first call to ongoing care, here's what the path into Support at Home looks like, and how PowerCare guides you through every stage.
- 01
Contact My Aged Care
Phone 1800 200 422 or visit myagedcare.gov.au. They'll ask a few questions about your situation and may refer you for an assessment.
- 02
In-home assessment
An assessor visits to understand your needs at home and recommends a Support at Home level (1–8) that matches your situation.
- 03
Receive your package
You'll receive a letter confirming your assigned level and a referral code. There may be a short waiting period before funding is released.
- 04
Choose PowerCare
Call us on +61 402 553 968 or use our enquiry form. We'll walk you through your options and handle all the paperwork end-to-end.
- 05
Care begins at home
Your matched carers start visiting on a schedule that suits you. We manage admin, scheduling, and reviews, you focus on living well.
Not sure where to begin? Speak to a PowerCare advisor, we'll help you start the conversation with My Aged Care.
ALREADY WITH A PROVIDER?
Switch without skipping a day of care
Moving to PowerCare is straightforward. Your funding stays with you, your routines continue, and we handle the handover, so the day you switch feels like any other day.
Have a chat
Tell us what's working, what isn't, and what you'd like to change. No pressure, just a conversation.
We handle the handover
We coordinate directly with your current provider and notify My Aged Care on your behalf. Paperwork stays off your plate.
Meet your new team
We match you with carers based on your routines, language, and personality, not just availability.
Care continues, better
Your new schedule begins seamlessly, with a dedicated coordinator checking in along the way.
Common questions about switching
Will I lose funding?
No, your government-assigned package and funding transfer with you to PowerCare. There's no gap and nothing to reapply for.
How long does it take?
Most transfers complete within 1–2 weeks. We coordinate timing so your care continues without interruption.
Do I need a new assessment?
Not in most cases. If your existing My Aged Care assessment is current, we can begin care straight away.
Can I keep my current carer?
Where possible, yes. If a worker you trust is open to joining PowerCare, we'll do our best to bring them across with you.
GOVERNMENT RESOURCES
Helpful official links
For program details, eligibility and assessments, these official Australian Government services are the source of truth.
My Aged Care
Start here for assessments, eligibility, and Support at Home information.
myagedcare.gov.au OfficialServices Australia
Centrelink, Medicare and payment information for older Australians and carers.
servicesaustralia.gov.au OfficialAged Care Quality and Safety Commission
Quality standards, your rights, and how to raise concerns about aged care services.
agedcarequality.gov.au